MICRO-SEPAROMETER MARK V DELUXE OPERATION MANUAL
19.3
REPAIR PROCEDURE
If your instrument exhibits a malfunction which cannot be corrected by the suggested troubleshooting procedures listed in
the manual, then the following procedure should be initiated.
19.3.1
Emcee Electronics, Inc. should be contacted and the problem should be discussed with Customer Service at
(813) 485-1515.
If the problem is adequately described, the malfunction may be corrected without having to return the unit to the factory.
In addition to describing the problem, additional information should be available such as the serial number of the. unit;
date of purchase; frequency of use; the physical use environment (temperature, humidity, etc.); and other similar
information which may identify the source of the problem.
19.3.2
If the instrument, in Emcee's opinion, cannot be repaired in the field, a Return Authorization Number should be
requested by the user and issued by Emcee prior to returning the unit. A standard repair cost has been established for
non-warranty repairs of current production instruments (out of production instruments will be repaired at standard rates
provided parts are available) and will be quoted when the return authorization number is issued. The return authorization
number should be shown on the return documentation and the outside of the package. The return documentation should
accompany the instrument and include the serial number, description of problem, a purchase order for repair and a return
address. Failure to provide this information will delay repair and subsequent return of the instrument.
The proper address for returned instruments is as follows:
Emcee Electronics, Inc.
223 South Warfield Ave.
Venice, FL 33595
Return Authorization No. __________
19.3.3
The instrument, when possible, should be returned in its original shipping container (or similar packaging). This
will reduce the possibility of shipping damage which could be misconstrued as customer abuse, necessitating additional
charges.
COPYRIGHT 1984 EMCEE ELECTRONICS, INC.
REVISION DATE: FEBRUARY 12, 1987
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